Changing Bank Details for Non-Verified Accounts

If your account has not completed Adyen's bank account verification process, we usually have not collected your bank details yet. You can add or update your IBAN only after you complete the Adyen bank account verification process.

Changing Bank Details for Verified Accounts

If your account has already completed Adyen's bank account verification process, follow these steps to change your bank details:

1. Log in to your account.
2. Click the Holidu logo in the top right corner.
3. Click on "Account".
4. Scroll down to "Bank information".
5. Click on "Edit".

A new window opens for our verified provider, Adyen. Open the bank details tab, delete the current IBAN, and enter the new IBAN.

The bank account holder must match the Holidu account owner. For companies, the account holder must match the company name. You can choose one of two verification methods:

• Instant verification (not available in Greece, Austria and Italy): Select your online banking provider and log in through our verified partner, Tink. Your login data is not stored and is only used to verify your bank account.
• Manual verification: Enter your details and upload a bank document as proof. The document must be issued within the last 12 months, show your name and visible IBAN, and show the bank location for non-EU residents. Verification may take up to 72 hours.

Please note:

• Your IBAN can be found in your e-banking and on your account statements.
• The new bank account must belong to the Holidu account holder.
• Holidu only issues payments to EUR accounts.
• If you change your IBAN together with other account details, the updates may take some time to appear in the PMS.

Learn more about account verification:

• How do I verify my account as a company
• How do I verify my account as a private host
• Account verification FAQs